Network
Information
Our servers are located in
Dallas, Texas. The datacenter offices are manned 24/7 by NOC Engineers.
The entrance is comprised of badge-keyed doors that are monitored by an
internal tracking system as well as closed-circuit cameras, ensuring that
no unauthorized entities may enter the premises.
The datacenter spans more than 60.000 square feet of raised flooring with
multiple AC units maintaining a constant ambient temperature of 70°F.
Among the long list of datacenter features are a comprehensive VESDA
smoke-detection system, multiple UPS systems to protect against power
outages, and multiple generators to ensure that customers are unaffected
even in the event of catastrophic power failure. This datacenter is one of
the most secure, boasting over 100 individual motion-sensitive
closed-circuit cameras. The security system quite literally follows each
visitor throughout our facilities until they have concluded their visit,
and this information is routinely archived.
The power system was designed for maximum redundancy, ensuring that our
customers' servers will never be unavailable due to a power outage. The
power room houses several large-scale UPS and AC units. They utilize 6 –
500KVA Powerware UPS units for battery backup power in emergency
situations. Each unit comprises 160 batteries each for a grand total of
960 batteries and 80 minutes of runtime. The UPS units operate in failover
pairs extending the redundancy and runtime of the battery backup units.
All UPS units are monitored via DATATRAX™ with information distributed to
the NOC facility in real time. These units are also monitored via NOC
Engineers 24/7 by physical inspection every 4 hours. These automatic
transfer switches transfer power automatically during periods of
electrical failure to any of our three electrical grid feeds. The transfer
switches automatically transfer power between the power grids, the UPS
units and our diesel generators without power interruption. All
environmental systems are monitored via the DATATRAX™ monitoring system
and any variance in systems is reported immediately to the NOC facility.
The electrical infrastructure is broken into three primary zones within
the datacenter (A, B, C). Zone A services ˝ of the datacenter with
electricity. Zone B services the remaining ˝ of the datacenter and Zone C
overlays the entire datacenter creating a complete redundancy in
electricity. The north generator is a 1.5 Megawatt – 16 cylinder diesel
generator sitting atop a 2500 gallon diesel tank. This generator supplies
electricity for zones A and B and has a maximum runtime of 15 days with
onsite fuel. Offsite fuel contracts have SLA requirements of 4 hours for a
refuel. Diesel generators can run indefinitely and are monitored by our
DATATRAX™ monitoring system.
The network architecture utilizes the Enterprise routing and switching
engines from Juniper and Cisco. They utilize Juniper M20 routers as border
routers, Cisco 6500 series switches in their distribution layer and Cisco
6500 switches in the aggregation layers, and Cisco 3500 and 2900 series
switches at the customer layer. The network is fully meshed and redundant
with 10 backbone providers.
Network
Cisco Certified Network
Cisco 6500 series distribution routing switched
Cisco 6500 series aggregation switches for customer access
Juniper M20 border routers
100% uptime SLA utilizing JSRP/BGP
Building Fiber
OC48 SONET Ring - SBC
OC48 SONET Ring - Time Warner
OC48 SONET Ring - XO Communications
OC48 SONET Ring - MCI
OC48 SONET Ring - Looking Glass
OC48 SONET Ring - Broadwing
Backbone Carriers
1 Gbps Direct Fiber - UUNET
1 Gbps Direct Fiber - Time Warner
2 Gbps Direct Fiber - Level 3
1 Gbps Direct Fiber - Verio
1 Gbps Direct Fiber - Global Crossing
2 Gbps Direct Fiber - AboveNet
2 Gbps Direct Fiber - Sprint
1 Gbps Direct Fiber - AT&T
1 Gbps Direct Fiber - nLayer
Access
T3 and T1 Access - EPGN
T3 and T1 Access - SBC
T3 and T1 Access - Time Warner
T3 and T1 Access - XO Communications
T3 and T1 Access - MCI
We encourage you to read our AUP, SLA and TOS prior to ordering our
services.
